I alway make my products carefully and attentively, in spite of this, the possibility of unpredictable errors and damages remains.

In case you notice any problems with the quality of a product (e.g. damaged clasps, shattered seaming) please message me at tiajonas@tiajonashandmade.com. This guarantee is not valid in case of damages caused by unintended use of the product.

Were you to change your mind, you have a right to a 14-day-long period of withdrawal and a money back guarantee for products ordered from the online store. If you wish to exercise your right of withdrawal, please indicate this in writing to tiajonas@tiajonashandmade.com before returning the package. The right of withdrawal can be exercised in the manner specified in the GTC.

I always compile the packages myself. However, if the received product may arrive to you incorrectly or might have been damaged in transit, please notify us as soon as possible at tiajonas@tiajonashandmade.com so that I can exchange it for you. In this case, you do not have to pay anything for the delivery of the new, flawless product.

How do we protect our chosen items?

Since I use some kind of leather accessories (straps, buckles, etc.) for almost all of my products, it is very important that they should only be cleaned by hand!

Wipe leather surfaces with a clean, slightly wet sponge or soft cloth, do not use any chemicals for cleaning, and do not allow the leather to soak up with water.

When cleaning textile surfaces, read the instructions of use of your chosen cleaning products beforehand and use very small amounts of it. Do not soak the product as the materials used for lining may be damaged.

Dry at room temperature. Do not place the product on a heater, dryer, etc.

I cannot be held responsible for any damage caused during cleaning.